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How We Work

Why we need digital transformation? 🚀

Building the foundations of our future

Our Advocacy

But first, what is CX?

Before we talk about what we need, let’s take a look at why we might need it.

In any business, the customer is always the key to success so what they experience are very important part of any mission.

CX is the totality of how customers engage with your company / brand. Not just in a snapshot in time, but throughout the entire arc of being a customer.

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Customers decrease spending after 1 bad experience

%

Customers stop spending after 1 bad experience

How We Work

What we should be providing our customers?

Like our favorite Digimon, our customers battle their way to their lives and gain experience points (XP) after every match. With enough XP, every customer eventually evolves into their own vision of their best selves.

Why We Need Digital Transformation 1

The evolving customer

Why We Need Digital Transformation 2

What you offer

Why We Need Digital Transformation 3

Customers who can even
do more awesome things.
(This is what people buy)

The customers will evolve with or without what brands provide 🌱

This is why organizations should be able to provide a product or service that can help customers become even better than their view of their best selves. Like how a Digicrest can help Digimon become the Ultimate Versions of themselves they never thought was possible.

What disrupted the customer life cycle?

Digital Transformation 🚀

The digitization of life led to customers being more in control of what they purchase. Giving them more power and makes the competition even more tougher.

MIT’s Building Blocks for Digital Transformation [1]

Established companies face daunting changes as they attempt to introduce digitally inspired customer value propositions. MIT CISR research has identified a set of building blocks that develop assets essential to delivering digital value propositions.

Essential Digital Capabilities

Your foundation for digital transformation

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Unified data & Processes

    • Integrated data and processes (ERP, CRM, broadcast platform, MAMS)
    • Getting rid of organizational silos and their own definitions of processes, measures, customers
    • Facilitates common view of product, customer and performance

Analytics & Data Capability

    • Harvesting data and converting these to insights
    • Combining integrated data with a poweerful analysis tool to create strategic value
    • Needs culture and skill, above the investment in technology 

Business and IT Integration

    • Trusting partnership between business executives and IT leadership
    • Information seen as a threat must be overcome by a willingness to partner and share

Solution Delivery

    • Companies need capabilities to modify processes or build new methods onto the data and processes platform.
    • Options include in-house, outsourced, or hybrid teams.

Better humans. Better future.

Design Better CX

Digital transformation helps you have efficient and effective Communication, Collaboration, Critical-Thinking, and Creativity to take you a step closer to achieving your mission.

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